Call Center Bloopers

Jul 27

Call Center Bloopers

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There has been a lot of call center companies here in the Philippines and up to now, it is still growing in numbers.

They say, outsourcing companies gets their agents from the Philippines because of a better English-speaking agent. BUT we are not perfect…

Check out Sarah’s blog for the list of Call Center Bloopers.

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Here are some of the hilarious mistakes call center agents make.

Agent from a local phone company entertaining a Visayan Customer:
Cust: hiillo! wala kasi yung bell ng pon namin???…
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman…
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!…
CS: aahhh… yung BILL?!!!

Tech Agent:To help you out with your concern,ma’am,let me just pull out
my tool here,ok (referring to a computer program used in call centers to address the customer’s concerns)?
Customer:Pull out your what now?

Agent:i’m breaking up on you,too …(hwaat?!)

Telesales agent getting the customer’s credit card info:
Agent:Can I have YOUR EXPIRATION DATE,sir?
Customer:My what?

Agent:i’m sorry but my supervisor is having a conversation right now

Telesales agent giving promo spiels:
Agent:You called at the right time,ma’am. We’ve a lot of freebies to
give away, such as free installation, free equipment,& free DVD player. That’s a great offer, DI BA?
Customer:???

Agent verifying info from Customer:
Agent:Is that a P for….. (thinking)… Ping-Pong?
Customer:No,it’s B.
Agent:Oh, B, like BING-BONG.

Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent:For that concern, you can call our customer service at www.picustomerservice.com.
Customer: Call where???!!

Agent answering a call:
Agent: Thank you for calling about the Dish Network offer, my name is Vince… (sees that the number called by customer is for a different client– a DirecTV dealer).
Customer: So,I called the wrong number then?
Agent: Let me transfer you to DirecTV… (puts the customer on hold,& then)…Thank you for calling about the DirecTV offer, my name is Vince…

Agent wrapping up the sale:
Agent: Our INSTALLATORS will contact you w/in the next 24 hrs to verify your
installation schedules…
Customer: Uhm…. say what,now.Who’s gonna call me?
Agent: The INSTALLATORS, sir.

Agent verifying availability of valid mode of payment:
Agent: By the way,sir,do you have a CRAYDIT card in your name?

Agent getting promo code from Customer:
Agent: Can I ask for the promo code? It’s a bunch of letters.
Customers: Like ABCs?
Agent: Yes.
Customer: Ok. ABCDEFG…

Agent verifying customer’s location:
Agent: That’s W - I - S - C - O - N - S - I - N. So,you’re from WESKUN-SIN?
Customer: No,it’s Wis-con-sin.
Agent: Ah,OK, WES-KUN-SIN.And what’s the country, ma’am?
Customer: Country?… United States…You mean country, right?
Agent: Ah,yes…?

Agent giving the customer service web address:
Agent: It’s P-as in Papa, I-as in India, C- as in costume, U- as in you, S- as in Sam, T- as in Tango, O…. Oscar………..V-for Voy…..

Agent wrapping sale, trying to give the account info to Customer:
Agent: I’ll now give you your account number & order confirmation
number, do you have a PEN & BALLPEN with you?

Agent trying to create urgency over the available promotion:
Agent: Are you sure you don’t want to take advantage of me?
Customer: Say, what?

Agent trying to upsell a warranty:
Agent: ……Here’s an example: In California, a plane crashed into a customer’s house, their dish was replaced, no questions asked!

Agent trying to upsell a TiVo to Customer:
Agent: With a TiVo, you can do this & that,& you know, pretty much anything under the sun. Isn’t that a great offer?
Customer: What?

Agent was asking the customer about the cost of his cable service:
Agent: Let me just ask you….How much are paying with your current provider right now?
Customer: Well, I’m only paying $25.00 (–which is way cheaper than what
the agent was offering)
Agent: (Surprised) MAGKANO??!!

Agent getting customer’s address:
Agent: Can I have your address, pls?
Customer: It’s twenyfurfif-ysavan, newyaorkgh road (2457 New York Road)
Agent: Can you repeat that ULIT?

Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!

Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: …uhmmm…how about B as in Boy?

Tech Agent giving customer support:
Agent: Is the ethernet cord connected???…
Cust: Tha Hwhut??? (with Alabama accent)
Agent: YUNG yellow cord, mheem…

Agent verifying info:
CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(Siguro egoy ‘tong customer n’ya.)

Agent taking survey:
CS: I was hoping you can take this survey with me… Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA THREE MINUTES PO.
(Magalang pa sya, ha?)

Tech Support: Okay Bob,just type P on your keyboard?
Customer: What? Could you repeat that?
Tech Support: ‘P’ on your keyboard, Bob.
Customer: No way. I’m not going to do that.

Agent: Sir, that is C for Cubao,Q for
Quiapo…..

Customer: I don’t want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent: My supervisor is not available as of the moment sir.
Customer: I said, I want to talk to the highest person.
Agent: Ok, you want to talk to the highest person?
Customer: Yes!
Agent: DO yoU wANT to talk to God or You want to talk to Me?
Customer: $%$*&%, I rather talk to you….